Here's the bad news: Your long and complicated customer surveys can make it hard to generate meaningful insights. But we've got good news, too. There's a better way to create customer surveys (and it's often easier).

What's customer feedback analysis? How can you unlock value from it? And how should you use it to drive action? In this blog, we’ll cover all that and much more.

Sentiment analysis can unlock a world of color and context about how customers view your business. But how can you know if you're doing it right?

Unlock the power of survey data. Learn how to turn customer feedback into actionable insights for your business. Discover score data, amplification data, and more.

Evaluating feedback analytics software? Discover essential features for your tool, and learn how AI-driven tools can help uncover insights and boost ROI.

If you've ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, "The customer is always right."

Net Promoter Score (NPS) is often touted as a measure of customer loyalty. But does NPS actually do all it’s claimed to do?