Get insights 90% faster with Kapiche text analytics software

Your company wants better insights in less time. With Kapiche, you can finally deliver.

Try it now!

Customer Feedback Analytics - Kapiche Context Network and storyboard

Join the feedback analytics revolution

Cathay Pacific use Kapiche for Feedback Analytics

Australia Post uses Kapiche Feedback Analytics

Reflections holiday parks use Kapiche for Feedback Analytics

"Kapiche has made open-end text analysis extremely quick & easy with a live connection to our VOC survey data. The tool has become an integral part of our weekly and monthly reporting. The ability to compare time periods and assess theme impact on KPI's such as NPS has really elevated our reporting."

Makaela M. | VoC Analyst

Everything you hoped text analytics software would be. Finally.

Every text analytics solution you've ever used has been over-promised and under-delivered. Kapiche is changing that, for the better.

Try for free now

No more waiting for insights

Taking weeks or months to deliver insights from feedback data is no longer acceptable. Kapiche text analytics helps you get to deep, actionable insights up to 30x faster so you can answer questions as soon as they arise.

Automatically see everything your customers are saying

Traditional text analytics will only show you themes you’re already aware of. But what happens when there’s a new theme in your customer feedback? Kapiche's AI auto themes automatically identify all themes in your feedback without needing human input.

Understand why CX metrics change

Your most important CX metric drops by 10 points, and one of your execs asks why. With Kapiche, you can finally give accurate answers, fast. Easily understand impact drivers and the root causes of changes in your customer feedback data without needing to rejig frameworks or spend days deep-diving.

Easily quantify impact and prioritize issues that your customers care most about

How do you quantify the size and impact of an issue customers are talking about? Kapiche makes it simple to understand not only how often an issue is talked about, but also how much it’s impacting the CX metrics you care most about. .

No more ongoing vendor maintenance or managed services required

Other solutions take forever to set up your frameworks and need ongoing maintenance. Kapiche's AI Auto themes automatically identify themes and build out frameworks for you in each individual dataset. No ongoing maintenance or updates required.

“I really like the way the platform can generate great sentiment from a lot of data whilst being flexible enough to overlay our local context making this highly relevant. What has been excellent is the way we can overlay key demographics, meaning we can draw out much richer insights by the demographics that matter to us, like location, department, and others. Super insightful.”

Insights Manager | Technology Company

It’s time you got more from your text analytics solution.

Be the data hero you always knew you were.

Try for free Schedule a demo