Power your CX strategy with feedback analytics (that actually work!)
Get clear visibility into customer feedback, make confident decisions backed by data, and demonstrate the ROI of your CX initiatives through unmatched customer experience analytics.
Get more from your VoC data
Our customer feedback analytics platform gives you the answers you need to make the most impactful CX decisions. In minutes.
Get visibility on how your CX strategy is performing
Monitor how VoC initiatives trend over time
Validate gut-feel of what's affecting CX with customer experience analytics
Demonstrate and track the ROI of your CX programs
Gain more confidence that the decisions being made are the right ones
CENTRALIZE
Get all your data in one place
Centralize all customer feedback in one clear, confident view. Integrate survey data with unsolicited feedback like customer support data, product reviews, and social media conversations. Put our customer experience analytics tools to work to quickly get comprehensive summaries and context-rich findings.
DISCOVER
Uncover emerging themes
Use a bottoms-up analysis approach to monitor precisely what your customers are talking about. No need to train the system about what to look for. Deep dive into specific feedback to understand and track emerging themes before they become an issue for your business.
FOCUS & TRACK
Quickly pinpoint opportunities for improvement
Kapiche makes it easy to track all your customer feedback in relation to your most important customer metrics. Pinpoint the exact ROI of your CX initiatives by tracking feedback patterns and metrics over time. Use benchmarks to prioritize actions that will improve customer experience.
CONFIDENCE
Know you're making the right decisions
Think you know what's affecting your CX program but not quite sure? Validate your gut feel with deep customer experience insights that really move the needle on your CX strategy.
Jin L | Market Research Integrations for complete customer understanding
Combine voice of customer data from multiple sources for a richer view of customer experience. Integrate demographic, behavioral, and CX data from your favorite CRMs, survey tools, and cloud storage providers for deeper understanding of your customers.
Explore the Latest Resources
Discover how customer experience teams are using Kapiche.
As nib expanded its market share, the insights team saw a need to better analyze InMoment feedback to enhance customer experience and NPS.
Is your VoC survey strategy falling flat? Join us as industry experts reveal how behavioral science can revolutionize your approach to customer insights, offering proven solutions to skyrocket the success of your VoC program.
Our guest writer Jason Jacobson from Sekisui House USA has a message for the CX industry: We've lost sight of our mission. It's time we make some changes.
PRODUCT DEMO
Make your CX team more successful
Make better business decisions with insights that actually move the needle. See why leading teams use Kapiche’s customer experience analytics tools to improve customer retention and revenue.
Instant insights to create a great CX.
Insights that power better business decisions for your organization.
