The CX analytics platform that reveals what surveys can't tell you.

Traditional analytics tools focus on structured data and require manual setup. Kapiche's customer experience analytics platform automatically analyzes unstructured conversation data alongside traditional metrics, providing deeper insights into what's actually driving customer behavior across the entire journey.

As customer expectations rise and budgets tighten, relying solely on surveys has become outdated. Surveys capture less than 5% of customer voices with prompted, delayed feedback that often misses operational reality.

By analyzing support conversations, you unlock 100% coverage of real, unprompted customer feedback, giving you clear visibility into what's working and where friction exists.

This enables you to reduce cost-to-serve by identifying repeat contact drivers, boost retention by understanding root causes of dissatisfaction, and drive product improvements based on what customers are actually saying.

The future of CX isn't asking more questions—it's listening to the answers already being given in every customer conversation.

Most customer experience platforms are built for either CX teams or support teams. Kapiche is the only platform purpose-built to help both sides win together.

Our unified approach drives organization-wide improvements in customer experience, increased revenue, and reduced costs across the entire business—not just siloed improvements within individual customer-facing teams.

CX teams get the "why" behind satisfaction, churn, and NPS changes through AI-powered analysis of 100% of customer conversations—not just the 5-15% who respond to surveys.

Support leaders get clear, real-time insights to reduce costs, optimize agents, and improve CSAT.

Executives finally get one source of truth to measure, understand, and improve customer experience across the entire journey.

Unlike traditional analytics that require weeks of manual setup and code frame training, our AI automatically discovers themes and patterns from day one.

We don't trade one off against the other—we help both teams drive measurable business outcomes with complete customer visibility.

Kapiche provides pre-built reports that directly link customer experience metrics to business outcomes like revenue, churn, and retention. Our platform can quantify the financial impact of CX improvements, helping you secure budget for customer experience initiatives and demonstrate clear ROI to leadership teams.

Yes, Kapiche is designed to enhance your existing customer experience analytics capabilities by adding conversation intelligence to your current tools. We integrate with major CRM systems, survey platforms, and support tools to provide a unified view of customer experience data.

Kapiche integrates with all major customer feedback sources including support calls, chat transcripts, email correspondence, survey responses, social media mentions, and online reviews. Our platform unifies these disparate data sources into a single analytical framework, providing complete customer journey visibility across all touchpoints.

Our AI analyzes conversation sentiment, language patterns, issue resolution outcomes, and customer behavior to predict how customers would rate their experience. While estimated scores may not perfectly match individual survey responses, they provide reliable indicators of satisfaction trends and help identify interactions requiring immediate attention, giving you complete experience visibility.

The platform delivers insights ranging from real-time sentiment tracking and churn prediction to root cause analysis of customer satisfaction drivers. You'll understand not just what your customer experience scores are, but why they're changing and what specific actions will improve them.