Traditional text analytics is typified by extensive codebooks that are provided upfront to the system. Besides the laborious and costly process just to get started, this kind of approach is highly susceptible to confirmation bias. The system only analyzes the concepts and themes that it is instructed to look for.

In contrast, Kapiche's data-driven approach provides an authentic view of what customers are actually talking about. It does this in minutes, by building a unique language model from your data, allowing you to rapidly understand new and evolving data sources without slow and costly setup processes.

You can get up and running with Kapiche in minutes. Kapiche does the heavy lifting on topic identification and then the user refines the identified topics and sorts them into categories and subcategories.

Kapiche identifies the topics for you and then the user reviews the topics automatically identified and saves them into categories and subcategories. A dataset with 10,000 surveys or more should take 30 minutes from data load to fully categorized and discovering insights.

No. Kapiche doesn’t use prebuilt language models, so no ongoing training of your model is required. Kapiche automatically reveals emergent concepts, allowing you to make adjustments to the categories you are tracking as the discourse changes.

No. Kapiche allows you to build complex queries that provide deep context in minutes to answer business questions.

Yes, Kapiche has driver analysis capabilities that allow you to identify the impact particular topics have on the score you care about. Kapiche can tell you what improvement to expect based on addressing particular topics.

No, we don’t replace these tools. We complement the experience management/survey component of these tools by allowing you to get much more granular insights from your data that you’re unable to uncover using the text analytics add-ons in these tools.

No. Kapiche is purely a data-agnostic intelligence tool to understand qualitative and quantitative data from any source.

No. Analysts love Kapiche because it gives them back the time to do what they love; deep dive into data and run all kinds of analyses, rather than spending time hand reading thousands of customer comments and manipulating data sources.

You can see all of the ways we are different here.

You can book a demo here. If you're a good fit, we’ll give you access to the tool during a 2 week proof of concept.

Kapiche uses unsupervised machine learning to automatically identify the key concepts that your customers are talking about and how they interrelate. Using this kind of approach we are able to dynamically discover the semantic structure of any dataset or subset of data in near real time.

Unsupervised machine learning is generally concerned with analyzing and clustering unlabelled datasets. In our case we are interested in discovering the underlying conceptual structure of data based on the statistical patterns it contains. This allows us to uncover the domain-specific and idiosyncratic patterns and trends of your data without training the system to do so.

Kapiche emphasises precision of results by allowing users to be explicit with the categories they track over time. We believe in creating transparent systems that provide granular control and accountability to users.

You can get data into Kapiche by either uploading a CSV/Excel file or by using one of our many integrations.

Kapiche is data-agnostic and can analyze just about any dataset as long as it consists of discrete records and contains unstructured text data. Our customers predominantly use Kapiche to analyze surveys, support and chat data, online reviews and social media data.

If you're collecting at least 500+ surveys per month, you're a fit for Kapiche. At the upper limit, Kapiche can analyze millions of responses.

Yes. Our algorithm works across any language that uses Latin-based characters and adopts spaces between their words.

Yes. In fact, we encourage you to pull data from different sources for the richest insights! Consider overlaying qualitative survey responses with customer data such as behavioral, spend and demographic information.

Yes. As long as the data includes both text and numerical data and is in a csv. file, Kapiche can analyze it. The greatest insights come from the intersection of qualitative and quantitative data so Kapiche works best when you include quantitative data in your analysis.

No. We never want to deter our customers from using Kapiche. Our pricing is based on user seats. See pricing here.

We have a number of integrations available with data warehouses, CX platforms and BI tools and are always open to building new ones if it makes sense.

Kapiche can provide access to an enriched data export API that would allow you to load the outputs of Kapiche into a data storage or BI platform.

Depending on the subscription tier, your organization will have access to the following onboarding and support: live and recorded product training, focused 1:1 application specific coaching for each Analyst Seat, dedicated Customer Success Manager, remote support, live chat support plus access to our 24/7 knowledge base.

Yes, depending on the subscription tier, a certain number of hours product enablement and coaching are available each month via virtual coaching. Live chat support and access to our knowledge base is always available.

A dedicated customer success manager is included with the Corporate and Enterprise subscription tiers. Support from your CSM can include collaborative strategic roadmap construction for insights function maturation, prioritization of business objectives, quarterly reviews related to applications, insights operations, optimization, and industry best practices. The CSM is also a client advocate for prioritization of features on the product roadmap, so work closely with your CSM to ensure they fully understand your organization’s needs.

We understand the importance of keeping customer data secure. Kapiche works with customers in highly regulated spaces including Financial Services. Kapiche is SOC2 Type 2 and CSA Level 1 - CAIQ certified. You can review full details of our security processes here.

Of course! We have an NDA you can sign or we can sign yours if it’s a part of your company policy.