Transform your VoC program with AI-powered customer feedback analysis

Understanding your customers shouldn't require weeks of manually coding feedback. Kapiche's customer feedback analysis software automatically uncovers the full story behind your data so your team can quickly prioritize activities that move the needle the most.

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How it works

Kapiche is a customer feedback analysis tool for teams who want clarity on what’s impacting experience metrics. Connect your feedback from any source, easily analyze the data, and translate insight into confident decision-making.

faster analysis

Save weeks of team time via AI-assisted customer feedback analysis and automatically generated reports.

your confidence

Know exactly what themes impact your CX metrics and confidently answer any business questions from execs.

clear understanding

Understand the full story behind your customer feedback data, right down to the verbatim level.

CONNECT

Connect customer feedback data from anywhere

Get a comprehensive, central view of customer feedback data from any source. Integrate data from customer support, surveys, online reviews, or social media. So no insights fall through the cracks.

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One home for all your customer feedback data.

Kapiche - Deep customer insights 90% faster.

UNDERSTAND

Customer feedback analysis, the easy way

Explore high-level feedback themes at a bird's eye view, or deep dive into specific customer feedback areas to understand the trends driving your CX metrics. Eliminate guesswork and complicated excel sheets with AI-powered customer feedback analysis that delivers unparalleled time to insight.

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Communicate customer insights that drive action

Answer ad-hoc CX related questions in minutes, and share insights with confidence. The Kapiche dashboards and email digests keep everyone informed, with clear summaries that translate insights into action.

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Get customer insights in the right hands quickly.

What our customers say

Our customers love how Kapiche helps them save time and get better insights.

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“The wide range of tools available for me to deep dive and look at the data through different angles is my favourite thing about Kapiche.”

Richard Wibisono

Customer Research Assistant @ Coles

“Because Kapiche is not based on pre-built models, it allows us to see all the emergent themes and topics our account’s customers are talking about, not just the ones we already know about and are looking out for.”

Jin Lim

Head of Digital Products @ Potentiate

“Kapiche is extremely easy to use. You simply upload your data and it goes to work for you… Far superior to any other Text AI platforms - I have used most of them and they all fall way short of Kapiche.”

Administrator in Construction

Mid-Market (51-1000 emp.)

“The query building feature is very easy to use and applying them on the dashboard gives me the ability to drill as deep as I need to go.”

Drew Lucas

Customer Experience Manager @ Shippit

PRODUCT DEMO

See how it works

Kapiche’s customer feedback analysis platform connects all your data, letting you analyze and share insights with confidence.

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Frequently Asked Questions

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How easy is it to integrate my team’s data?

How much time will it take to get started with Kapiche?

How does Kapiche ensure the security of our sensitive customer data?

Is it acceptable for us to sign an NDA before sharing data for our trial?

Explore the Latest Case Studies

Discover how teams are using Kapiche.

How VRTP pinpoint the ROI of events with Kapiche

Facing an influx of guest feedback, VRTP recognized the need for a new approach to customer insights to enhance and exceed guest experience expectations.

Read their story

How RACWA uses Kapiche feedback analytics

How RACWA Uses Kapiche to Wow Stakeholders

Using Kapiche to analyze extensive member feedback, RACWA has tailored its products and services more effectively and saved 11,856 man-hours in the process.

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How Nextdoor improved NPS & Saved 80+ Hours/Month With Kapiche

Nextdoor used Kapiche to transform 600,000 comments into actionable insights, improving user experience, enhancing NPS, and driving focused product development.

Read their story