One Platform. Unlimited Intelligence.
Understand what drives satisfaction, loyalty, and churn, and take action that moves the needle. Kapiche transforms your customer conversations into clear, actionable insights to deliver better performance and lower costs.
From Conversations to Bottom Line Impact. Automatically.
Every call, chat, ticket, and survey holds critical clues about your customers, if you know how to find them. Kapiche automatically connects the dots between customer experiences and business outcomes, helping you reduce costs, improve satisfaction, and grow revenue.
CONNECT
Bring structure to the chaos of customer conversations.
Unify calls, chats, tickets, surveys, and more, all in one place, without tagging or heavy setup. Kapiche brings structured clarity to messy, unstructured feedback so nothing slips through the cracks.
ANALYZE
Surface what matters. Instantly.
AI detects the themes, patterns, and root causes hidden across channels in real-time. Spot risks, trends, and churn signals before they become problems.
ACT
Turn insight into action, fast.
Kapiche makes it easy to close the loop. From frontline coaching to executive reporting, your teams get the answers they need to make confident, high-impact decisions, without chasing analysts or digging through spreadsheets.
GROW
Smarter support. Measurable ROI.
Kapiche translates every interaction into cost-saving, churn-reducing, and revenue-driving insights, helping your team prove value across the business.
Real results. Real Impact.
Proof that transforming unstructured feedback into action delivers more than insight. It drives growth.
Built for teams driving operational impact.
Reduce repeat contacts, scale smarter operations, and resolve root causes faster.
Track experience drivers across channels and connect them directly to CSAT, NPS, and retention.
Tie customer feedback directly to churn, revenue, and cost-to-serve - and prove ROI on CX.
Every Customer Source. Fully Connected.
Kapiche integrates seamlessly with the tools your team relies on.
Our customers love the power of Kapiche to improve CX metrics and reduce costs.
Explore the Latest Case Studies
Discover how teams are using Kapiche.
Facing an influx of guest feedback, VRTP recognized the need for a new approach to customer insights to enhance and exceed guest experience expectations.
Using Kapiche to analyze extensive member feedback, RACWA has tailored its products and services more effectively and saved 11,856 man-hours in the process.
Nextdoor used Kapiche to transform 600,000 comments into actionable insights, improving user experience, enhancing NPS, and driving focused product development.
Frequently Asked Questions
Ready to unlock the ROI in your conversations?
