KAPICHE FOR CUSTOMER SUPPORT

See what’s going wrong for your customers at scale with text analytics.

Customer feedback analytics for customer support

Quickly analyze and understand customer challenges so you can take action and provide great support.

"Kapiche's ability to analyse written feedback from customers, i.e. NPS comments, CSAT comments, survey results, is a game-changer. It is very easy to use and helps you understand what your customers are saying by providing quantitative insights on your qualitative feedback."

User from G2 | Logistics and Supply Chain

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An alternative to manual coding, offshoring, or ignoring your customer feedback data.

Strategic decisions backed by data.

Make data-based decisions that reduce the burden on customer support, by solving issues for customers before they develop into systemic issues.

Reduce the burden on your support teams.

Learn how your customers use your products, website, and support channels to improve their experience and increase retention at each point of your customer's journey.

Track issues & trends over time.

Measure the impact of product decisions on customer satisfaction and see how feedback changes as you address customer concerns or introduce new products and features.

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Give visibility to every department in your organization.

Share insights with product, engineering or any other department to build awareness and support for the changes you need to improve CX.

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Get pinpoint insights to improve customer support, faster and easier than ever.

Manually tagging customer support responses as they come in is time-consuming and bound by human-bias. Not to mention painful. Kapiche solves these problems.

Insights in minutes, not weeks. No kidding.

Quickly and accurately analyze 1,000s of surveys in seconds and uncovers insights in your text data with no manual tagging, code frames or ongoing data training required.

Trust the quality of your analysis output.

Traditional methods produce basic, high-level insights but give little context into what’s actually causing your customers concern. Using the power of AI, you’ll have complete confidence in your analyses and the ability to accurately answer strategic business questions in minutes.

Spot things you didn’t even know to look for.

Automatically spot emergent customer issues as new products or features are released, or as customer feedback changes... before they become systemic.

It’s time you got more from your voice of customer data.

Be the data hero you always knew you were.

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