KAPICHE FOR VOICE OF THE CUSTOMER
Dedicated feedback analytics for VoC teams
It’s about time that VoC teams had a platform to call their own. All feedback in one place, lightning-fast analysis, and far superior insights. And you can share it all easily.
Jason Jacobson | Director of Consumer Insights @ Woodside HomesJoin the feedback analytics revolution.
Kapiche for Voice of the Customer Teams
Get answers on exactly what is driving your CX metrics.
Centralizing all customer feedback in one platform gives your insights team a complete view of what customers are thinking, feeling, and doing.
AI-powered auto themes mean you no longer have to build and maintain frameworks. Spend that extra time digging deeper for insights that actually move the needle.
Don’t let your insights go to the proverbial filing cabinet. Kapiche’s sharing features make it easy to get your insights in front of the right people so they can take action.
Kapiche gives you better insights, faster than ever.
One place to analyze all your feedback data
Combine data from all your sources so that you can find deeper, richer insights. You’ll have a better view across all customer feedback than ever before.
AI-powered auto themes for automatic theming
Using Kapiche's AI-powered auto themes, you can forget the weeks or months it used to take to analyze your data. With Kapiche, you can automatically get deep, actionable insights 30x faster.
Spot emerging themes before they become a problem
Kapiche identifies emergent themes in your feedback without needing human input. Learn what customers are really talking about, not just more of what you already know.
Identify drivers of CX metrics
You’re on the hook to explain changes to important CX metrics. With Kapiche impact scores, you can find answers quickly and measure the impact of business decisions so your company knows what to prioritize.
Build custom dashboards to share
Build the perfect dashboard for each stakeholder so they can easily monitor what matters most to them. Make it easy for your teams and leaders to get tuned in to customer insights.
Set-up automatic digest emails
Kapiche is hard at work even when you’re busy elsewhere. Set up automatic digest emails to keep insights top of mind for everyone. Customize what data gets highlighted and make sure your stakeholders are always up-to-date.
Export insights to visualization tools
Increase the reach of your insights by exporting them to your BI dashboarding solution. Enhance your dashboards and reports and broadcast your findings so they can make a big impact.
Traditional text analytics tools have been a huge disappointment for VoC teams.
Kapiche is the new way. Instant insights, no manual coding.
