Product
Platform OverviewConnectUnderstandShareWhy We're Different
Solutions
BY USE
NPSCSATCustomer Support
BY TEAM
Customer InsightsCustomer ExperienceStudent Experience
BY INDUSTRY
RetailSoftwareFinancial Services
Pricing
Customers
Use CasesCustomer Stories
Resources
BlogWebinarsSecurity
Login
Book a demo
Why removing human bias is essential for your VoC insights program
Why removing human bias is essential for your VoC insights program
Andrew Maher

Learn how to eliminate human bias from your analysis projects effectively. Improve decision-making and insights with these proven strategies.

blogs
Episode#4: Making the most of the customer data you already have with David Gardner
Episode#4: Making the most of the customer data you already have with David Gardner
Ryan Stuart

David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights.

podcasts

There's more where these came from.

Sign-up for the best-in-class VoC resources, webinars, and other content to help you do your job.

Delivered to your inbox monthly.

Be the insights hero of your dreams.

Why is qualitative customer data from multiple sources so important?
Why is qualitative customer data from multiple sources so important?
Rhiannon Kastrissios

Your customer insights team should combine qualitative and quantitative data to gain a holistic understanding of the ‘why’ behind customer feedback. Here are a few suggestions....

blogs
Negative Customer Feedback is Your Golden Ticket to Deeper Customer Insights
Harnessing Negative Feedback: Unlocking CX Potential
Andrew Maher

Learn why negative customer feedback is your secret weapon for improving CX. Discover how to leverage criticism for deeper customer insights and business growth.

blogs
How to leverage customer insights to retain customers in the banking industry
How to Leverage Customer Insights in Banking
Ryan Stuart

Discover how to leverage customer insights for banking success. Maximize retention and boost ROI with these expert tips and best practices.

blogs
Episode #3: Transforming customer insights into innovative CX initiatives with Rod Netterfield
Episode #3: Transforming customer insights into innovative CX initiatives with Rod Netterfield
Ryan Stuart

Our guest for today's episode is Rod Netterfield, a CX leader who believes design thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Check out the episode now!

podcasts
NPS customer feedback strategy - operational vs. strategic approaches
NPS customer feedback strategy - operational vs. strategic approaches
Ryan Stuart

If you are truly focused on improving your organization's CX, it’s important to understand the two approaches to NPS, and how these impact your ability to respond to customers and improve your organization's CX.

blogs
Previous Next

173 results