Customer insights teams have been let down by traditional text analytics tools. There was so much promise early on. So how on earth did we get here?

Learn how to eliminate human bias from your analysis projects effectively. Improve decision-making and insights with these proven strategies.

David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights.

Your customer insights team should combine qualitative and quantitative data to gain a holistic understanding of the ‘why’ behind customer feedback. Here are a few suggestions....

Learn why negative customer feedback is your secret weapon for improving CX. Discover how to leverage criticism for deeper customer insights and business growth.

Discover how to leverage customer insights for banking success. Maximize retention and boost ROI with these expert tips and best practices.

Our guest for today's episode is Rod Netterfield, a CX leader who believes design thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Check out the episode now!