Our guest for today's episode is Karen Wynn. Karen is a senior customer-centric leader with 20 years experience. She chats to us about using data and insights to drive change, strengthen commercial outcomes and deliver value to members.
In our first Insightful Leaders episode, we chat to Sergio Rossini about how effective storytelling helps insights and CX teams communicate the value of VOC programs to non analytical decision makers.
To unlock business growth in the post-COVID era, businesses must find ways to develop a 360-view of the customer experience so that they can better analyze, understand, and act on customer intelligence.
The so-called “all-in-one” CX platforms tend to be customizable to meet the needs of every department. But, as with most generalized products, is it the jack of all trades and master of none?