Episode #3: Transforming customer insights into innovative CX initiatives with Rod Netterfield
Ryan Stuart

Our guest for today's episode is Rod Netterfield, a CX leader who believes design thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Check out the episode now!

podcasts
NPS customer feedback strategy - operational vs. strategic approaches
Ryan Stuart

If you are truly focused on improving your organization's CX, it’s important to understand the two approaches to NPS, and how these impact your ability to respond to customers and improve your organization's CX.

blogs

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4 ways to get the most out of qualitative data
Ryan Stuart

This is how to find those elusive actionable insights to drive change and grow your business. Until then – it’ll just be numbers in a vacuum.

blogs
Episode #2: Using data and insights to drive change and strengthen commercial outcomes with Karen Wynn
Ryan Stuart

Our guest for today's episode is Karen Wynn. Karen is a senior customer-centric leader with 20 years experience. She chats to us about using data and insights to drive change, strengthen commercial outcomes and deliver value to members.

podcasts
Episode #1: Communicating the value of CX & Insights with effective storytelling
Ryan Stuart

In our first Insightful Leaders episode, we chat to Sergio Rossini about how effective storytelling helps insights and CX teams communicate the value of VOC programs to non analytical decision makers.

podcasts
6 key attributes of an actionable insight for customer insights
Rhiannon Kastrissios

Instead of collecting data solely for the sake of having it, organizations need to create connections between data and their business goals.

blogs
Insights 360: Unlocking post-COVID business growth with a 360-degree view of the customer experience
Rhiannon Kastrissios

To unlock business growth in the post-COVID era, businesses must find ways to develop a 360-view of the customer experience so that they can better analyze, understand, and act on customer intelligence.

blogs