Do you know how to measure ROI for your VoC program? Here's our guide on how to set up and track the effectiveness of your CX or VoC programs.

Researching sentiment analysis tools? Look no further than this handy round up of 8 of the best tools on the market.

The so-called “all-in-one” CX platforms tend to be customizable to meet the needs of every department. But, as with most generalized products, is it the jack of all trades and master of none?

World class engineers building a world class product. Meet the Kapiche engineering team...

Net Promoter Score is a contentious measurement for CX teams. It can be thought of as a rear-view mirror metric, only giving insight into past performance. When used correctly, however, NPS can provide that forward vision teams demand.

Chief Customer Officers can bring a lot to the table when it comes to improving the customer experience. This is why your organization would benefit from one.

Just because you finally get to the NPS that you’ve been targeting for quarters (or maybe even years) doesn’t mean that you can or should stop working at it. Here's why....