Understanding the dollar value of an NPS point can transform your VoC program.
It changes how you prioritize customer issues. It turns feedback into answers on which initiatives will grow revenue or save money.
It powers strategic decision-making and aligns the company with the customer.
But tying NPS to revenue is complex.
You need access to data across the organization and meticulous analysis.
For most though, it feels more like a pipedream than reality.
But Reflections made it happen, and it could just be the holy grail for VoC and CX teams.
So, want the playbook? Join us alongside Matthew Hann, Senior Marketing Manager at Reflections Holiday Parks to find out how he did it!
