With text analytics solutions growing in popularity, we are often asked what makes us different. The answer is simple, yet has a huge impact on the results our customers see reflected in their analyses and CX results...
Kapiche text analytics software
Kapiche uncovers themes in your datasets automatically based on the data you upload.
Discover everything your customers are talking about—even if it isn't already in your framework.
Our AI does the heavy lifting, so you'll be up and running with Kapiche in hours, not weeks or months.
Never wait for answers to your questions again. Kapiche lets you start digging into the data straight away.
Other text analytics software
You spend weeks setting up code frames and then have to wait additional weeks or months for them to be updated as the business changes.
If the theme isn’t in the code frame, it won’t be identified. You risk new customer issues becoming systemic before they can be managed.
You’ll spend weeks and months setting up code frames that are then required to be updated regularly - an extremely time consuming and laborious process.
You wait days or weeks for business analytics teams or external agencies to provide answers to your business questions.
As new products, services or features are released, or as customer feedback changes, Kapiche’s natural language processing engine automatically identifies them, giving you the knowledge you need to address issues before they become systemic and dramatically impact your customer experience.
“The speed to value of Kapiche is far superior to anything I have seen in the market, with our team seeing results in days vs. weeks and months. ”
Head of Insights & Research, Australian Big 4 Bank
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