How is Kapiche different than other feedback analytics platforms?

Other text analytics software

INFLEXIBLE CODE FRAMES

You spend weeks setting up code frames and then have to wait additional weeks or months for them to be updated as the business changes.

NO WAY TO DISCOVER EMERGENT THEMES

If the theme isn’t in the code frame, it won’t be identified. You risk new customer issues becoming systemic before they can be managed.

LABORIOUS SET UP AND ONGOING TRAINING

You’ll spend weeks and months setting up code frames that are then required to be updated regularly - an extremely time consuming and laborious process.

WAITING FOR ANSWERS THAT NEVER COME

You wait days or weeks for business analytics teams or external agencies to provide answers to your business questions.

Kapiche text analytics software

SAY GOODBYE TO CODE FRAMES AND DATA TRAINING

Kapiche uncovers themes in your datasets automatically based on the data you upload.

AUTOMATICALLY IDENTIFY EMERGENT THEMES

Discover everything your customers are talking about—even if it isn't already in your framework. True intelligence.

GET UP AND RUNNING IN HOURS

Our AI does the heavy lifting, so you'll be up and running with Kapiche in hours, not weeks or months. That means instant impact to your business.

ANSWER BUSINESS QUESTIONS IN SECONDS

Never wait for answers to your questions again. With Kapiche, start digging into the data right away.

Kapiche is extremely easy to use. You simply upload your data and it goes to work for you. It's able to develop themes and you can easily assign rules to your groupings right away... Far superior to any other Text AI platforms - I have used most of them and they all fall way short of Kapiche.
Verified User in Construction | Mid-Market(51-1000 emp.)
View full review on G2

What does this mean for your customer experience?

As new products, services or features are released, or as customer feedback changes, Kapiche’s natural language processing engine automatically identifies them, giving you the knowledge you need to address issues before they become systemic and dramatically impact your customer experience.

It’s time you got more from your voice of customer data.

Be the data hero you always knew you were.

See a demo