Uncover actionable customer insights, faster and easier than ever before

What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were. Dig deeper into your data to uncover the actionable insights that will really move the needle for your business.

Customer Insights teams use Kapiche to:

Quickly find actionable insights in their customer feedback data

Dig deeper into customer feedback data to understand the ‘why’

Analyze more data, faster, without the need for manual-coding

Integrate with survey tools and CRMs for deeper analysis and insights

Easily report analysis findings out to management and relevant departments

It’s time you got more from your voice of customer data

A better way to understand everything your customers are saying

What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.

Work smarter, not harder

Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks. Use natural language processing to do the heavy lifting and get back your time to do what you love - insightful analysis!

Supercharge your insights

Take your analyses to a whole new level by connecting up your existing customer data platforms including CRMs and survey tools. Our integrations let you bring together multiple data sources for a multi-dimensional analysis that includes demographic, behavioural, spend and CX data.

Have confidence in your analysis

The days of second guessing your analyses and reports are over. With the ability to quickly drill deep into your feedback, you’ll have complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.

Answer every CX question by combining structured & unstructured data

Whether you want to deep dive into a particular segment of customers to answer a specific business question or monitor all customer feedback at a high level, Kapiche gives you the power to understand your customers at scale.

“Customer insights are not complete without using text analytics to leverage all the unstructured data available to enterprise decision makers.”

Forrester

Natural Language Processing for confidence in your analysis

Understand your customers with confidence.

No more manual coding? You heard it here first.

Our software does not require any predetermined framework from you. Kapiche uncovers key themes automatically, giving you peace of mind that you’re seeing everything your customers are talking about, not just the topics you already know to look for.

Uncover emergent trends - before things go pear-shaped

See emergent customer issues as new products or features are released, or as customer feedback changes, and before they become systemic.

See how feedback changes over time

Save and track important themes or topics to measure the impact of your strategic business decisions on customer experience and satisfaction.

Share the CX love

Share analysis findings and insights with the rest of the business using customizable dashboards that are easy for anyone in the organization to understand.

Powerful alone, better connected

Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers.

It’s time you got more from your voice of customer data

Be the data hero you always knew you were.

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