Stop waiting for CX surveys. Analyze
100% of customer conversations with AI.
Stop waiting for CX surveys.
Analyze 100% of customer conversations with AI.
Stop waiting for CX surveys. Analyze 100% of customer conversations with AI.
Turn every support call, chat, and email into intelligence that drives retention, improves agent performance, and informs strategic decisions in real-time.
Your customer conversations
live everywhere. We bring them all together with integrations like these.
Your customer conversations live everywhere. We bring them all together with these integrations.
Your customer conversations live
everywhere. We bring them all
together with these integrations.
Connect to your existing customer tech stack for
always-on, real-time customer intelligence
Connect to your existing customer tech stack for always-on, real-time customer intelligence
Connect to your
existing customer tech
stack for always-on,
real-time customer intelligence
Kapiche conversational intelligence brings together and analyzes 100% of conversations across your existing customer experience and customer support tech stack, in real-time.
Kapiche conversational intelligence
brings together and analyzes 100% of conversations across your existing customer experience and customer support tech stack, in real-time.
Taking CX from "feel-good fluff" to strategic revenue driver
Taking CX from "feel-good fluff" to strategic revenue driver
Predict customer outcomes, automate operations, prove measurable ROI, and unite teams around unified intelligence. Finally, the science CX deserves.
Predict customer outcomes, automate operations, prove measurable ROI, and unite teams around unified intelligence. Finally, the science CX deserves.
Predict churn before it happens—accurately identify at-risk customers from conversation patterns
Predict churn before it happens—accurately identify at-risk customers from conversation patterns
Predict churn before it happens—accurately identify at-risk customers from conversation patterns
Cut costs without compromise—automate QA and predict escalations with 89% accuracy.
Cut costs without compromise—automate QA and predict escalations with 89% accuracy.
Cut costs without compromise—automate QA and predict escalations with 89% accuracy.
Prove CX ROI with hard numbers—connect conversation intelligence directly to business metrics
Prove CX ROI with hard numbers—connect conversation intelligence directly to business metrics
Prove CX ROI with hard numbers—connect conversation intelligence directly to business metrics
Unite your entire customer organization —break down silos with smarter shared customer intelligence
Unite your entire customer organization —break down silos with smarter shared customer intelligence
Unite your entire customer organization —break down silos with smarter shared customer intelligence
Taking CX from "feel-good fluff"
to strategic revenue driver
Predict customer outcomes, automate operations, prove measurable ROI, and unite teams around unified intelligence. Finally, the science CX deserves.
Predict churn before it happens—accurately identify at-risk customers from every conversations.
Cut costs without compromise—automate QA and predict escalations with 95% accuracy.
Prove CX ROI with hard numbers for your execs —connect results directly to your business metrics.
Unite your entire customer organization—break down silos with smarter shared customer intelligence.
The intelligence layer your customer
tech stack has been missing
The intelligence layer your customer
tech stack has been missing
The intelligence layer your customer tech stack has been missing
Here's how it works across your existing customer platforms.
CONNECT
CONNECT
Zero Blind Spots
Zero Blind Spots
Integrate with Kapiche and analyze
100% of customer conversations across
every channel, not just the 5% who fill
out surveys. No more departmental data
silos or missed customer signals.
Integrate with Kapiche and analyze 100% of customer conversations across every channel, not just the 5% who fill out surveys. No more departmental data silos or missed customer signals.
Integrate with Kapiche and analyze 100% of customer conversations across every channel, not just the 5% who fill out surveys. No more departmental data silos or missed customer signals.
ANALYZE
ANALYZE
AI That Structures the Chaos
AI That Structures the Chaos
Kapiche’s intelligence engine turns messy conversations into structured insights — like reason for contact, satisfaction, and eCSAT— so you can compare apples with apples across every channel.
Kapiche’s intelligence engine turns messy conversations into structured insights — like reason for contact, satisfaction, and eCSAT— so you can compare apples with apples across every channel.
ACT
ACT
Intelligence That Drives Action
Intelligence That
Drives Action
Insights arrive in the right format for the right people — product feedback for Product, QA reporting for Support, and board-ready summaries for Executives.
Insights arrive in the right format for the right people — product feedback for Product, QA reporting for Support, and board-ready summaries for Executives.
ACT
Intelligence That Drives Action
Insights arrive in the right format for the right people — product feedback for Product, QA reporting for Support, and board-ready summaries for Executives.
GROW
GROW
ROI You Can Measure
ROI You Can Measure
Track direct improvements in metrics that matter most — reduced customer effort, weeks-to-hours insight delivery, measurable impact on churn and retention, plus more productive and efficient support teams.
Track direct improvements in metrics that matter most — reduced customer effort, weeks-to-hours insight delivery, measurable impact on churn and retention, plus more productive and efficient support teams.
Trusted by top-tier
teams worldwide
Trusted by top-tier teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
Trusted by top-tier
teams worldwide
Taking CX from 'feel-good fluff'
to hard science and measurable ROI
#1 feedback analytics platform in Australia
#1 Feedback Analytics Platform in Australia
#1 Feedback Analytics
Platform in Australia
Customer-centric trailblazers love Kapiche.
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Emma Wu
Head of Insights & Engagement, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
Emma Wu
Head of Insights & Engagement, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
Emma Wu
Head of Insights & Engagement, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Director of Support
Insurance
"We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
Director of Support
Insurance
"We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
Director of Support
Insurance
"We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Steven Hill
Senior Manager VoC, RACWA
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Steven Hill
Senior Manager VoC, RACWA
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Steven Hill
Senior Manager VoC, RACWA
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Director of Support
Insurance
"We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
Director of Support
Insurance
"We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
Director of Support
Insurance
"We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Emma Wu
Head of Insights & Engagement, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
Emma Wu
Head of Insights & Engagement, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
Emma Wu
Head of Insights & Engagement, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Steven Hill
Senior Manager VoC, RACWA
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Steven Hill
Senior Manager VoC, RACWA
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Steven Hill
Senior Manager VoC, RACWA
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Steven Hill
Senior Manager Voice of Customer, RACWA
“Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
CX Strategy Manager
Insurance
"Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
Head of CX
Retail & Ecommerce
"Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
Haris Tajani
UX Researcher, Nextdoor
NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
Emma Wu
Head of Insights & Engagement, PEXA
“Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
Head of CX
Banking & Financial Services
“What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
Matthew Hann
Sn Marketing Manager, Reflections Holidays
"Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
VOC and Insights Manager
Logistics & Transportation
"Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
Director of Guest Intelligence
Travel & Tourism
"Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Emma Wu
Head of Insights & Engagement, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
Matthew Hann
Snr Marketing Manager, Reflections Holidays
“Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
Director of Support
Insurance
"We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
Director of Customer Insights,
Retail & eCommerce
"We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
Steven Hill
Senior Manager VoC, RACWA
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Director of Insights & Engagement
Technology
"Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
Head of Customer Experience & Insights
Global Logistics Company
“Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
Read our customer stories.
Read our customer stories.
Read our customer stories.
Discover how forward-thinking CX and support leaders are building competitive advantage with conversation intelligence.
How PEXA Saved 3 Team Members 3 Days a Month with AI-Powered VoC Insights
Drowning in scattered feedback and time-consuming analysis, PEXA needed a better way to understand its customers. With Kapiche, they transformed their VoC program—going from spending three days a month on manual reporting to gaining powerful, AI-driven insights in minutes. Now, they uncover deeper customer trends faster, driving smarter decisions and making customer feedback a true competitive advantage
Emma Wu
Head of Insights & Engagement at PEXA
Watch Their Story
How PEXA Saved 3 Team Members 3 Days a Month with AI-Powered VoC Insights
Drowning in scattered feedback and time-consuming analysis, PEXA needed a better way to understand its customers. With Kapiche, they transformed their VoC program—going from spending three days a month on manual reporting to gaining powerful, AI-driven insights in minutes. Now, they uncover deeper customer trends faster, driving smarter decisions and making customer feedback a true competitive advantage
Emma Wu
Head of Insights & Engagement at PEXA
Watch Their Story
How RAC WA uses Kapiche to understand members and wow stakeholders
How RAC WA uses Kapiche to understand members and wow stakeholders
How Reflections Holidays quantified the financial impact of 1 NPS point
How Reflections Holidays quantified the financial impact of 1 NPS point
How PEXA Cut 3 Days a Month Using AI Insights
Drowning in scattered feedback and time-consuming analysis, PEXA needed a better way to understand its customers. With Kapiche, they transformed their VoC program—going from spending three days a month on manual reporting to gaining powerful, AI-driven insights in minutes. Now, they uncover deeper customer trends faster, driving smarter decisions and making customer feedback a true competitive advantage
Emma Wu
Head of Insights & Engagement at PEXA
Watch Their Story
How RAC WA uses Kapiche to understand members and stakeholders
How Reflections Holidays quantified the financial impact of 1 NPS point
How PEXA Saved 3 Team Members 3 Days a Month with AI-Powered VoC Insights
How PEXA Saved 3 Team Members 3 Days a Month with AI-Powered VoC Insights
How RAC WA uses Kapiche to understand members and stakeholders
How RAC WA uses Kapiche to understand members and stakeholders
How Reflections Holidays quantified the financial impact of 1 NPS point
How Reflections Holidays quantified the financial impact of 1 NPS point
CX and Support leaders love how Kapiche
transforms conversations into strategic advantage
CX and Support leaders love how Kapiche transforms conversations into strategic advantage
CX and Support leaders love how Kapiche transforms conversations into strategic advantage
Real all G2 Reviews
ENTERPRISE-READY
ENTERPRISE-READY
Infrastructure for customer-centric leaders who act on intelligence, not instinct.
Infrastructure for customer-centric leaders
who act on intelligence, not instinct.
Infrastructure for customer-centric leaders who act on intelligence, not instinct.
Kapiche deploys in a day with enterprise-grade security.
SOC 2 and CSA certified.
Kapiche deploys in a day with enterprise-grade security. SOC 2 and CSA certified.
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
Subscribe to our newsletter
Enter your email address
Subscribe to our newsletter
Enter your email address
Subscribe
Product
Product
Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy
Copyright © 2025 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy