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If you've ever worked in a customer-facing role, you probably have some knee-jerk reaction to hearing the phrase, "The customer is always right."

Net Promoter Score (NPS) is often touted as a measure of customer loyalty. But does NPS actually do all it’s claimed to do?

Explore how feedback analytics can help you transform raw customer feedback data into actionable insights that drive smarter business strategies.

Craft compelling insights reports with our top 5 tips for VoC analysts and leaders. Enhance engagement, humanize data, and deliver actionable insights.

Discover why understanding the context behind your NPS is crucial for CX success. Gain insights from Salesforce's Karen Mangia and Kapiche's Ryan Stuart.