Terms of Use
Terms of Use
Terms of Use
These Terms of Use govern your access to and use of the Kapiche website and its content. By accessing or using this Site, you agree to these Terms and our Privacy Policy. If you do not agree, you must stop using the Site immediately.
These Terms of Use govern your access to and use of the Kapiche website and its content. By accessing or using this Site, you agree to these Terms and our Privacy Policy. If you do not agree, you must stop using the Site immediately.
These Terms of Use govern your access to and use of the Kapiche website and its content. By accessing or using this Site, you agree to these Terms and our Privacy Policy. If you do not agree, you must stop using the Site immediately.
Kapiche provides high-performance text analytics tools for customer-centric companies.This website (Site) is operated by Kapiche Pty Ltd (ACN: 162 982 961) (we, our or us). It is available at: www.kapiche.com and may be available through other addresses or channels.
Kapiche provides high-performance text analytics tools for customer-centric companies.This website (Site) is operated by Kapiche Pty Ltd (ACN: 162 982 961) (we, our or us). It is available at: www.kapiche.com and may be available through other addresses or channels.
Kapiche provides high-performance text analytics tools for customer-centric companies.This website (Site) is operated by Kapiche Pty Ltd (ACN: 162 982 961) (we, our or us). It is available at: www.kapiche.com and may be available through other addresses or channels.
How you consent to these terms of use
How you consent to these terms of use
How you consent to these terms of use
If you access and/or use our Site, you are taken to have agreed to these terms of use and our Privacy Policy (available on the Site) (Terms). Please read these Terms carefully – if you don’t agree to them, then you must cease using our Site immediately.
If you access and/or use our Site, you are taken to have agreed to these terms of use and our Privacy Policy (available on the Site) (Terms). Please read these Terms carefully – if you don’t agree to them, then you must cease using our Site immediately.
When we make changes to these terms of use
When we make changes to these terms of use
When we make changes to these terms of use
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
Your licence to use our Site
Your licence to use our Site
Your licence to use our Site
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
Conduct we don’t accept
Conduct we don’t accept
Conduct we don’t accept
When you use our Site, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Site, which we would consider inappropriate or which might bring us or our Site into disrepute. This includes (without limitation):
When you use our Site, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Site, which we would consider inappropriate or which might bring us or our Site into disrepute. This includes (without limitation):
1.
1.
1.
anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
2.
2.
2.
using our Site to defame, harass, threaten, menace or offend any person;
using our Site to defame, harass, threaten, menace or offend any person;
using our Site to defame, harass, threaten, menace or offend any person;
3.
3.
3.
interfering with any user using our Site;
interfering with any user using our Site;
interfering with any user using our Site;
4.
4.
4.
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
5.
5.
5.
using our Site to send unsolicited email messages; or
using our Site to send unsolicited email messages; or
using our Site to send unsolicited email messages; or
6.
6.
6.
facilitating or assisting a third party to do any of the above acts.
facilitating or assisting a third party to do any of the above acts.
facilitating or assisting a third party to do any of the above acts.
Competitors are excluded from using our Site
Competitors are excluded from using our Site
Competitors are excluded from using our Site
You are prohibited from using our Site, including our Content, in any way that competes with our business.
You are prohibited from using our Site, including our Content, in any way that competes with our business.
Information
Information
Information
Please note that our Content is not comprehensive and is for general information purposes only. Our Content does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of our Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Please note that our Content is not comprehensive and is for general information purposes only. Our Content does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of our Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Intellectual Property rights
Intellectual Property rights
Intellectual Property rights
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of our Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or our Content. You must not:
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of our Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or our Content. You must not:
1.
1.
1.
copy or use, in whole or in part, any Content;
copy or use, in whole or in part, any Content;
copy or use, in whole or in part, any Content;
2.
2.
2.
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
3.
3.
3.
breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.
breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.
breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.
Third-party sites
Third-party sites
Third-party sites
Our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.
Our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.
What happens if we discontinue our Site
What happens if we discontinue our Site
What happens if we discontinue our Site
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Warranties and disclaimers
Warranties and disclaimers
Warranties and disclaimers
To the maximum extent permitted by law, we make no representations or warranties about our Site or our Content, including (without limitation) that:
To the maximum extent permitted by law, we make no representations or warranties about our Site or our Content, including (without limitation) that:
1.
1.
1.
they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
2.
2.
2.
access will be uninterrupted, error-free or free from viruses; or
access will be uninterrupted, error-free or free from viruses; or
access will be uninterrupted, error-free or free from viruses; or
3.
3.
3.
our Site will be secure.
our Site will be secure.
our Site will be secure.
You read, use and act on our Site and our Content at your own risk.
You read, use and act on our Site and our Content at your own risk.
Our liability is limited
Our liability is limited
Our liability is limited
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
Indemnity
Indemnity
Indemnity
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
Terminating these terms
Terminating these terms
Terminating these terms
These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
Dealing with a problem
Dealing with a problem
Dealing with a problem
If you would like to give us feedback, please contact us – we appreciate your input. In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
If you would like to give us feedback, please contact us – we appreciate your input. In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
If a part of these Terms isn’t right
If a part of these Terms isn’t right
If a part of these Terms isn’t right
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Which laws govern these terms of use
Which laws govern these terms of use
Which laws govern these terms of use
Your use of our Site and these Terms are governed by the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
For any questions or notices, please contact us at:
Kapiche Pty Ltd (ACN: 162 982 961)
Email: privacy@kapiche.com
Your use of our Site and these Terms are governed by the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland, Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
For any questions or notices, please contact us at:
Kapiche Pty Ltd (ACN: 162 982 961)
Email: privacy@kapiche.com
TABLE OF CONTENTS
TABLE OF CONTENTS
Enjoying this article?
Share it with the world!
Enjoying this article?
Share it with the world!
Insights That Power Smarter Decisions
Get monthly VoC insights and resources
to elevate customer experiences
Enter your work email
Subscribe
Insights That Power Smarter Decisions Get monthly VoC insights and resources to elevate customer experiences
Enter your work email
Subscribe
Insights That Power Smarter Decisions Get monthly VoC insights and resources to elevate customer experiences
Enter your work email
Subscribe
How Teams win with Kapiche
How Teams win with Kapiche
How Teams win with Kapiche
Explore how businesses like yours are cutting costs, boosting satisfaction,
How RAC WA uses Kapiche to understand members and wow stakeholders
With 1.2M members, RAC used Kapiche to analyze feedback fast, uncover key insights, create better products, and save over 11,800 man-hours in the process.
Read More
How Village Roadshow pinpoint the ROI of events with Kapiche
Village Roadshow reduced analysis time from weeks to minutes with Kapiche, converting customer feedback into measurable ROI and data-driven strategic decisions.
Read More
Why Western Sydney University chose Kapiche to improve student experience & increase retention
WSU deployed Kapiche to break through qualitative analysis barriers, layering student insights with operational data to sharpen targeted interactions across the journey.
Read More
How RAC WA uses Kapiche to understand members and wow stakeholders
With 1.2M members, RAC used Kapiche to analyze feedback fast, uncover key insights, create better products, and save over 11,800 man-hours in the process.
Read More
How Village Roadshow pinpoint the ROI of events with Kapiche
Village Roadshow reduced analysis time from weeks to minutes with Kapiche, converting customer feedback into measurable ROI and data-driven strategic decisions.
Read More
Why Schindler chose Kapiche to replace manual coding of NPS surveys
Schindler leveraged Kapiche to replace slow, inconsistent manual analysis with automated insights, pinpointing satisfaction drivers across 400,000 customers in 60+ countries.
Read More
How RAC WA uses Kapiche to understand members and wow stakeholders
With 1.2M members, RAC used Kapiche to analyze feedback fast, uncover key insights, create better products, and save over 11,800 man-hours in the process.
Read More
How Village Roadshow pinpoint the ROI of events with Kapiche
Village Roadshow reduced analysis time from weeks to minutes with Kapiche, converting customer feedback into measurable ROI and data-driven strategic decisions.
Read More
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations.
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
See every customer signal
across every customer conversation
Get a personalized demo of how conversation intelligence transforms your CX and support operations
The customer intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
The customer intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
Subscribe to our newsletter
Enter your email address
Subscribe to our newsletter
Enter your email address
Subscribe
Product
Product
Product
Copyright © 2026 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy
Copyright © 2026 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy
Copyright © 2026 Kapiche | All Rights Reserved | Terms and Conditions | Privacy Policy