OUR CUSTOMERS
DO AMAZING WORK
WITH KAPICHE.
Get inspired by stories of our customers revolutionizing their business' VoC program to drive organizational goals.
Reflections Holidays partnered with Kapiche to turn years of customer feedback into actionable insights, uncovering the exact dollar value of 1 NPS point to their bottom line. By identifying what truly drives guest satisfaction, they transformed their customer experience, prioritized impactful investments, and built a data-driven culture that aligns CX with business growth.
Nextdoor harnessed Kapiche to transform their overwhelming feedback into actionable insights, pinpointed critical user experience issues from 600,000 comments, enhanced their NPS, and focused product development where it mattered most.
With over 1.2 million members, RAC needed a way to process vast amounts of text data from member feedback. Using Kapiche, RAC can quickly understand what members are talking about to develop and offer the products and services they really need - and have saved 11,856 man-hours in the process!
As private health insurer nib continued to expand its market share, the customer insights team realized they were lacking a way to dig deeper into their InMoment customer feedback to meaningfully impact their customer’s experience and see that reflected in their NPS.
Facing a proliferation of guest feedback, VRTP realized they needed a new approach to customer insights to stay ahead of their guest experience, understand the value of events they were hosting and continue exceeding guest expectations.
With a wealth of qualitative data collected via the national Student Experience Survey, WSU were looking for a way to uncover insights that would lead to improved student experience and the ability to influence student success, completion rates and funding.
As their competition and customer base grew, American Journal Experts needed actionable insights that would help improve their current services while identifying viable new areas to move into.
After struggling to identify key drivers of customer satisfaction using manual categorization, Schindler were looking for a new technology to help positively impact their CX strategy at a global level.