It's probably no surprise that many organizations are completely underwhelmed with the results of their VoC program.
They deliver very little actual insight despite tonnes of effort, response rates are plummeting and what customers are saying doesn’t match up with what customers are doing.....*scratches head*....Surely, there is a better way?
Good news…. there is.
Curious? Us too.
Join Steven Hill (Senior Manager of Customer Insights, RACWA), Jason Jacobson (Director of Consumer Insights, Sekisui House), and Ryan Stuart (CEO, Kapiche) as they explore the application of behavioral science in customer insights and discuss proven, real-world solutions that will rid you of these woes and skyrocket the success of your VoC program.
