How customer leaders boost satisfaction and cut costs
The single platform to analyze, understand, and act on customer conversations across your entire customer stack — support, surveys, reviews, and beyond.
Your customer conversations live everywhere. We bring them all together.
Legacy customer service platforms weren't built for growth.
Tools like Genesys, Verint, and others were designed to handle call volume, not to unlock the business intelligence trapped inside.
Kapiche goes beyond outdated dashboards and manual QA. We give operational leaders the insights they need to cut costs, hit KPIs, and transform support from a reactive cost center into a proactive growth driver.
Customer feedback is noisy. Kapiche makes it profitable.
Identify root causes behind support tickets and customer dissatisfaction before they cost you renewals.
Pinpoint inefficiencies, lower contact volume, and optimize agent performance, without adding headcount.
Act on the real reasons behind customer sentiment, not guesswork or outdated reports.
Turn omnichannel feedback into actionable business intelligence that fuels growth.
From Conversations to Bottom Line Impact. Automatically.
Unlock the insights buried inside every call, chat, ticket, and survey, without manual effort. Kapiche turns customer conversations into clear actions that drive retention, revenue, and growth.
CONNECT
Connect the dots, without the busywork.
All your calls, chats, tickets, reviews, and survey data — no manual tagging required.
ANALYZE
Find what’s broken, before it breaks your business.
AI surfaces trends, root causes, and churn predictors in real-time across channels.
ACT
Arm your team with answers, not just data.
Operational recommendations, personalized coaching notes, and outcome-driven insights at your fingertips.
GROW
Grow revenue through smarter support.
Reduce agent hours, cut churn, and drive upsell opportunities, all through smarter support operations.
Read our customer stories
Discover how customer experience and support teams are using Kapiche.
Drowning in scattered feedback and time-consuming analysis, PEXA needed a better way to understand its customers. With Kapiche, they transformed their VoC program—going from spending three days a month on manual reporting to gaining powerful, AI-driven insights in minutes. Now, they uncover deeper customer trends faster, driving smarter decisions and making customer feedback a true competitive advantage.
Reflections Holidays partnered with Kapiche to turn years of customer feedback into actionable insights, uncovering the exact dollar value of 1 NPS point to their bottom line. By identifying what truly drives guest satisfaction, they transformed their customer experience, prioritized impactful investments, and built a data-driven culture that aligns CX with business growth.
With over 1.2 million members, RAC needed a way to process vast amounts of text data from member feedback. Using Kapiche, RAC can quickly understand what members are talking about to develop and offer the products and services they really need, and has saved 11,856 man-hours in the process!
#1 Feedback Analytics Platform in Australia
VoC, CX & Support trailblazers love Kapiche. See what they’re saying below.
ENTERPRISE-READY
Powering better business decisions for enterprise organizations
Kapiche is an enterprise-ready platform that can be deployed in a day. We protect your data with SOC 2 and CSA certifications for maximum security.
Our customers love the power of Kapiche to uncover accurate insights in their VoC data, fast.
Turn conversations into profits.
