Feedback analytics to power better business decisions.
Kapiche’s AI-powered feedback analytics automates customer feedback analysis, giving you the insights execs need to make better decisions—and making you the data hero!
Join the feedback analytics revolution
New AI-powered insights: simpler, faster, smarter feedback analysis
Automatically understand what your customers are saying and how it impacts your VoC metrics. Kapiche’s analytics runs 24/7, tracking themes as they evolve and alerting your team to emerging trends.
Connect data from any source, including surveys, support center tickets and chat, product reviews, and social media, for a comprehensive 360-degree view of your customers.
Save your team weeks and months using automated AI-assisted analysis. You can eliminate the need for complicated Excel sheets and the hundreds of hours spent building frameworks and coding feedback responses.
Get direct insights into exactly what’s impacting CX metrics, so you can confidently prioritize activities that move the needle the most.
CONNECT
Finally, a single source for your customer intelligence
Connect all of your customer feedback into one central place for a true picture of what’s going on with your customers across the entire customer journey. Kapiche connects to surveys, customer support calls, emails and chats, social media, and 3rd party product reviews.
UNDERSTAND
Automate analysis for 30x faster insights
AI-powered Auto Themes generate automatic frameworks from your datasets 30x faster, so you don't have to. Replace tedious manual analysis with bottom-up discovery for a much deeper understanding of customer feedback.
SHARE
Empower the right people at the right time with dashboards and digests
Give your stakeholders quick access to the insights that matter most, with custom dashboards, email digests and alerts for unexpected changes. Easily answer ad-hoc questions and confidently communicate what's driving your most important CX metrics.
#1 dedicated feedback analytics for mid-enterprise orgs
Insights & VoC trailblazers love Kapiche. See what they’re saying below.
Unlock the power of feedback analytics for every team
Kapiche automatically delivers deep insights from any customer conversation, giving you back the time to add real value to your organization.
- PRODUCT TEAMS
- SUPPORT TEAMS
Grow your CX intelligence. Tear down feedback silos.
Push customer feedback data into Kapiche from anywhere. Send insights from Kapiche into the software systems your execs and operational teams use daily.
ENTERPRISE-READY
Powering better business decisions for enterprise organizations
Kapiche feedback analytics is an enterprise-ready platform that can be deployed in a day. We protect your data with SOC 2 and CSA certifications for maximum security.
Our customers love the power of Kapiche to uncover accurate insights in their VoC data, fast.
Get better insights, easier than you've ever had before.
