Learn why customer-centric companies use Kapiche to drive NPS success.
AI technology in NLP to show you exactly what is driving your NPS score.
Identify the exact impact of each theme found in your customer feedback in order to understand what is driving NPS amongst your customers.
Validate your gut feel and prioritize the issues having the biggest impact on your revenue to really move the needle on your NPS scores.
Pinpoint how NPS changes over time, as you address customer issues, make changes to business strategy or introduce new products and services.
Create customizable Kapiche Dashboards to monitor and measure the impact of customer voice on your key business metrics.
Fast, easy access to the information you need to keep ahead of competitors, with deep, up-to-date insights at all times.
Customer data no longer needs to be slowly processed, analyzed and managed by a separate data science team. Kapiche uncovers insights in your text data with no manual coding, code frames or ongoing maintenance required.
Although NPS is important (after all, we’re CX people too!), the link to business performance isn’t always clear. Going beyond lagging customer experience metrics is how VoC teams grow the business and prove their worth.
There is no reason you should follow the traditional approach of manual coding — and waste weeks on something that can be done in minutes. We need to refocus CX teams on higher value work, not manually reading and coding verbatims.
Be the data hero you always knew you were.See a live demo