Complete confidence in your CX strategy

Improve visibility over customer issues, have confidence that the CX decisions you are making are the right ones and increase ROI from your CX initiatives.

Customer Experience teams use Kapiche to:

Gain visibility over CX strategy performance

Track how customer opinion and CX initiatives trend over time

Validate gut-feel on what’s affecting your CX

Prove the ROI of CX programs

Have confidence that the decisions being made are the right ones

It’s time you got more from your voice of customer data

A CX solution to grow your organization

What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.

Have confidence in decision-making

Validate gut feel on what's affecting CX at your organization and tweak your customer strategy accordingly.

Get your priorities in order

Understand the exact ROI of your CX initiatives to help you prioritize the most important customer issues for your CX strategy.

See insights that are actually useful

Get deeper insights into what’s driving customer satisfaction, including emergent issues, and address them before they affect your business’ revenue and growth.

"A big challenge with the NPS methodology is that organizations tend to focus on the metric as the objective instead of gaining the insight to learn and act on to improve the customer experience."

Steve Bennett, ex-CEO, Symantec

True visibility over your customer’s experience

Understand your customers with confidence.

See customer issues in seconds

See what's impacting your customers and measure the exact ROI of your CX initiatives.

Track issues and trends over time

Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products.

See emergent themes as they happen

See emergent customer issues as they happen, not just the topics you already know about.

Organization-wide CX focus

Get your whole organization onboard your CX journey with customizable dashboards, to share insights organization-wide or just with specific teams or employees to implement the required fixes.

Powerful alone, better connected

Prevent data silos and empower your business to make laser-focused business decisions with Kapiche integrations. Kapiche allows you to connect multiple data sources for deeper customer analysis, including demographic, behavioural, spend and CX data from CRMs, survey tools and cloud storage providers.

It’s time you got more from your voice of customer data

Be the data hero you always knew you were.

GET A DEMO