Our integration with Qualtrics will automatically import your survey data direct from the source as soon as it arrives, because manually uploading your new survey data to Kapiche each week gets very irritating, very quickly. Save yourself the time and effort, and focus on the work you love - deep, insightful analysis!
Alone, collecting customer feedback will not improve your customer experience. Meaningful change comes from understanding the ‘why’ behind your customer’s responses. Text analytics allows you to dig deep into your customer’s feedback to gain insight into exactly what is required to improve your customer experience.
A successful CX program combines strategic and operational approaches. Survey tools such as Qualtrics allow you to cover off operational actions like closing the loop with individual customers, whilst text analytics enables you to address your CX at a strategic level, to make the most impactful changes to your customer’s experience.
Combine your Qualtrics data in Kapiche with your customer’s demographic, behavioural and spend data from your chosen CRM, to see the exact ROI of your CX initiatives and how these initiatives are impacting different customer cohorts.
Insights are only useful if the right people know about them. Get your whole organization onboard your CX journey with customizable dashboards, to share insights organization-wide or just with specific teams or employees to implement the required fixes.
Integrating Qualtrics with Kapiche is a one-click process, all you need is your Qualtrics API Key.
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