Manually uploading your new survey data to Kapiche each week gets very tedious, very quickly. Our Delighted integration will automatically import your survey data direct from the source as soon as it arrives, saving you time and effort, and allowing you to focus on the work you love - analysis!
Alone, collecting customer feedback will not improve your customer experience. Meaningful change comes from understanding the ‘why’ behind your customer’s responses. Text analytics allows you to dig deep into your customer’s feedback to gain insight into exactly what is required to learn and act on to improve your customer experience.
A successful CX program combines strategic and operational approaches. Survey tools allow you to cover off operational actions like closing the loop with individual customers, whilst text analytics enables you to address your CX at a strategic level, allowing you to make the most impactful changes to your customer’s experience.
Combine your Delighted data with your customer’s demographic, behavioural and spend data from your chosen CRM in Kapiche, to see the exact ROI of your CX initiatives and how these initiatives are impacting different customer cohorts.
Insights are only useful if the right people know about them. Get your whole organization onboard your CX journey with customizable dashboards, to share insights organization-wide or just with specific teams or employees to implement the required fixes.
Integrating Delighted with Kapiche is a one-click process, all you need is your Delighted API Key.
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