Insightful Leaders

Practical, actionable, customer-centric knowledge from customer insights and CX leaders.

Customer Centric Decision Making with Karen Wynn

In this episode we team up with Karen Wynn, General Manager Member Value Proposition at RACQ to discuss why the customer should be at the heart of your organization’s decision making process.

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Storytelling with Sergio Rossini

In this episode, we are going to focus on the rapid transformation of the CX industry in the face of COVID 19 and the role that insights and storytelling plays in that transformation.

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