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Kapiche vs. Qualtrics Text IQ
At-a-glance

Kapiche

Do more, with less

Analyze as little as 500 feedback responses and spend that additional time getting deep into those nitty-gritty insights!

Say goodbye to code frames and data training

Kapiche uncovers themes in your datasets automatically based on the data you upload - no data training or building inflexible code frames.

Spot emergent themes

Discover everything your customers are talking about—even if they aren’t captured in your code frame - before your customers start a riot!

Use data from any source for deeper insights

Analyze data from almost any source and mix and match data for richer, more detailed insights to keep you ahead of the curve.

Dedicated text analysis

Text analysis is our bread and butter. We’re a dedicated text analysis software on a mission to humanize business intelligence and supercharge your customer insights.

Qualtrics

You need how many survey responses?!

At least 10,000 feedback responses are required for Text IQ to effectively analyze your data.

Inflexible code frames

You have to tell the system what to look for based on your pre-existing understanding of the voice of your customers.

No way to discover emergent themes

If the theme isn’t in the code frame, it won’t be identified. You risk new customer issues becoming systemic, before they can be managed. Beware rioting customers.

Only analyze what Qualtrics captures

Your insights are limited to the information captured by Qualtrics, preventing you from enriching your insights from other data sources.

Survey tool first and foremost

Why spend the big bucks on collecting the data when understanding the data is what will move the needle on your CX?

A better way to understand everything your customers are saying

What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.

Uncover actionable insights—fast

Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes.

Identify and fix customer issues

Quickly identify customer issues that have the biggest impact on revenue.

Work smarter, not harder

No setup, no manual coding, no codeframes. Uncover insights in minutes, not weeks.

Focus on initiatives to grow ROI

See the whole picture and make strategic, data-driven business decisions.

Analysis you can trust

AI-powered text analytics for complete confidence in your analyses and business decisions.

Track & measure CX actions

Track the impact your business decisions have on customer opinion.

It’s time you got more from your voice of customer data

Be the data hero you always knew you were.

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