Using a new unsupervised machine learning approach, Kapiche uncovers themes in your datasets automatically based on the data you upload. This means there is no need for training data sets or coding frameworks.
Time to get up and running with Kapiche is minutes - not months whilst your training data is built and refined.
Discover everything your customers are talking about—even if they aren’t captured in your code frame - before your customers start a riot!
Analyze data from almost any source and mix and match data for richer, more detailed insights to keep you ahead of the curve.
Our unsupervised approach means there is no room for human bias in your data analyses.
Text analysis is our bread and butter. We’re a dedicated text analysis software on a mission to humanize business intelligence and supercharge your customer insights.
Analyze as little as 500 (per month) feedback responses and spend that additional time getting deep into those nitty-gritty insights!
You have to tell the system what to look for based on your knowledge of the business, which is problematic as your business grows and changes.
You’ll still need to put together a coding framework and manually update it every time new products or services are added.
If the theme isn’t in the code frame, it won’t be identified. You risk new customer issues becoming systemic, before they can be managed. Beware rioting customers.
Your insights are limited to the information captured by Medallia, preventing you from enriching your insights from other data sources.
Human bias is introduced from the moment you set up your training data and tell it what to look for.
Why spend the big bucks on collecting the data when understanding the data is what will move the needle on your CX?
At least 10,000 feedback responses are required for Medallia to effectively analyze your data.
What used to take you weeks will now take just minutes. That means you’ll have more time to be the data hero you always knew you were.
Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes.
Quickly identify customer issues that have the biggest impact on revenue.
No setup, no manual coding, no codeframes. Uncover insights in minutes, not weeks.
See the whole picture and make strategic, data-driven business decisions.
AI-powered text analytics for complete confidence in your analyses and business decisions.
Track the impact your business decisions have on customer opinion.
Be the data hero you always knew you were.GET A DEMO